ServiceRocket Blog: How Learning a New Technology Wins New Clients

This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.

In December, we started work with a new customer helping them write a certification exam for an emerging technology. It is a new technology that is being used mainly by innovators, committers, and early adopters. The test is aimed at later adopters learning a new technology, and of course to help the company cross the chasm by extending adoption to a larger audience of technology professionals.

The technology is so new that the few books and websites that exist have wrong or irrelevant information about it. Even the official documentation has outdated sections. The technology is just moving so fast.