ServiceRocket Blog: Enterprise Software Training is a Must – Part 1

This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.

Every enterprise software company gets to the point at which it begins to talk about the need to provide training to its customers. During the pre-internet and cloud software era, training was awful, consisting of voluminous manuals that nobody read, multi-day training sessions that no manager wanted to let his/her people attend, and computers that had never-ending compatibility problems that led to hours and hours of wasted time in these expensive and time consuming training courses. Thankfully, this straining experience could not and did not last.