Don’t Be a Hammer: How to Integrate Human Performance Technology into an Organization

This post was originally published on the HumanCapitalist blog. Included here is the lead and a link to full post.

As a business learning professional, I often hear this cry for help from managers: “These people need training. Their performance is not where it needs to be.” Very often, the managers’ presupposed solution is rarely the answer to the performance problem. Out of expediency, we create the training, deliver it, and later wonder why performance has not improved.

Training can sometimes be the right solution to a performance problem — but not always. The true enemy of high performance is a presupposed solution to an assumed problem.

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