Beyond the Tool: How to Achieve Outcomes for Stakeholders

This post was originally published on the HumanCapitalist blog. Included here is the lead and a link to full post.

Let’s face it, once a new technology system is handed over to employees, it’s expected to be used. This hand-off, though, breeds a not-my-problem attitude from vendors and HR managers alike, leaving the tools misused or not used at all. Instead, HR managers and technology companies need to track progress and help employees integrate these tools into the company culture. But how?

During the week of October 21, I attended the Technology Services World conference put on by the Technology Services Industry Association (TSIA). TSIA launched a new book at the conference called B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship. The book is aimed at disrupting the way technology services are sold.

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