So You Think Your Software Doesn’t Need Training? Think Again

This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.

On Tuesday, October 15, I attended the Yammer Working Social Tour in San Francisco. I have used Yammer in previous jobs as part of learning programs I have designed, and I was interested to learn how far Yammer has come since then. And since my in progress dissertation is on social learning, I like to keep up on enterprise social networking.

One of the sessions I attended was a customer panel focused on ways to adopt Yammer and a social way of working in organizations. One of the lessons from this session was about training and how much training is needed. One of the customers, Jonathan Anthony, Director of Corporate Communication at Teekay, stated that he wished they did much more training upfront to increase and speed up adoption.