They Might Not Need Training, Just a Little Support
One of the biggest challenges that learning professionals face is overcoming the reality that people forget much of what they learn from a training class very quickly after it is over. This is horrifying considering we spend so much effort creating quality training programs. The good news is that this “forgetting” can be overcome if we implement evidence-based interventions, and performance support is an effective intervention that can help people remember what they learned, when they need it, in order to perform.
In our book, Mitchell Levy and I dedicate an entire section to performance support because it extends formal, event-based learning interventions into the job itself and is a method for bringing learning to the work, where it is most needed.