Speaking

I have spoken at several conferences, Meetups, and chapter meetings. My specialty of moderating engaging and interesting panels. So if you don't want a boring panel, ask me to moderate it. Seriously.

I speak on the following topics:
  • Enterprise software customer education 
  • Software adoption
  • Linking customer education and customer success
  • Learning and development
  • B2B content marketing
To book me for a speaking engagement or to moderate a panel, contact me: bill.cushard@gmail.com

Speaking engagements in which I have participated include: 

ServiceRocket Meetup - Atlassian JIRA Governance and JIRA ServiceDesk
Moderated panel of JIRA experts Dan Hata from Linkedin, Paul Buffington from Atlassian, Mikey Schott, co-author of Practice JIRA Administration, and Greg Warner from ServiceRocket.



Gainsight Pulse Conference 2016 - May 11, 2016
On a panel discussing customer success manager enablement and how to develop your team for success. 





Bay Area Customer Education MeetUp - March 9, 2016
I gave a short talk called "10 Things I Learned at the Business o Customer Education Conference."





The Business of Customer Education Conference - February 25, 2016
I was the Master of Ceremonies and Panel Moderator at ServiceRocket's second annual Business of Customer Education Conference. Guest speakers included: Robert Castaneda, Robert Scoble, Anthony Kennada from Gainsight, Ray Light from GoodData, and on the panel we had Donna Weber from Tibco Analytics and Minette Chan from Synaptics.


Moderating the Panel: Donna Weber, Minette Chan, and Me (left to right)


Gainsight Pulse Europe - October 29, 2015
Facilitating the Success Unplugged Track during the afternoon consisting of hands on workshops cover customer health scores, customer success manager compensation planning, and quarterly business reviews. London, UK.

Tweet from Pulse Europe:

Colorado Customer Success MeetUp - October 15, 2015
Denver, CO.

At the Colorado Customer Success MeetUp

I believe the Colorado Customer Success MeetUp Was Pleased.

Bay Area Customer Education MeetUp - August 13, 2015
Moderated a panel of Customer Education leaders from Linkedin, Optimizely, Evernote, and Atlassian on the topic of scaling customer education at the Coffee Bar in San Francisco.

Adam Avramescu, Alessandra Marinetti, Joshua Zerkel, Mark Halvorson, Bill Cushard
From the left: Adam Avramescu, Alessandra Marinetti, Joshua Zerkel, Mark Halvorson, Bill Cushard

ServiceRocket Under the Dome Interview with Geoffrey Moore - August 11, 2015
Had the great privilege to interview Geoffrey Moore in the ServiceRocket Palo Alto Headquarters about enterprise software adoption and crossing the chasm with strategic acts of generosity.

Under the Dome with Geoffrey Moore at ServiceRocket HQ with Robert Castaneda
Under the Dome with Geoffrey Moore at ServiceRocket HQ with Robert Castaneda


Linkedin Recruiting Team Customer Success Team Summit - July 29, 2015
The Linkedin Recruiting product team assembled their entire Customer Success organization at Linkedin's San Francisco office for a two day strategy summit. I was asked to give a 20 minute talk on trends in Customer Education. 

Silicon Valley Customer Success Meetup - June 4, 2015 
Participated on a panel with Omer Gotlieb from Totango, Mikael Blaisdell from the Customer Success Association.

Panel at the Silicon Valley Customer Success MeetUp
Panel at the Silicon Valley Customer Success MeetUp


How to Create an Effective Customer Eduction Program - May 12, 2015
Gainsight Pulse Customer Success Conference. 

Tweet from Attend of My Gainsight Pulse Session. "Thank you, Steph."


Using an Enterprise Software Maturity Model to Increase Adoption and Improve Customer Success - May 5, 2015
Talk at the Technology Services World Best Practices Conference in Santa Clara, CA for the Technology Services Industry Association (TSIA) spring conference. 

TSIA Talk with Danielle Tomlinson - May 2015





Linking Training to Customer Success Dinner - April 29, 2015
Moderated a discussion during an invitation only dinner for Customer Eduction and Customer Success professionals on Silicon Valley. 

How to Think Like a Chief Learning Officer - Mt Diablo ASTD Chapter Meeting - March 17, 2015

ServiceRocket Training is Customer Success Panel Moderator - February 27, 2015


 

Customer Success Radio - January 2015

 

#elearnchat Appearance - May 22, 2013

We talked about social learning, enterprise social networks, and sales enablement.


eLearnChat 98: Bill Cushard on Social Learning from RELATECASTS on Vimeo.

DevLearn 2010
My Self-Made Leaders co-founder, Will Paco, and I showed off our leadership uncourse project at the DemoFest in San Francisco. At this conference, I also facilitated a breakfast bytes discussion titled: Building a Learning Organization in a 2.0 World.

Elevate 2011 - California Society of Association Executives (CalSAE)
In March 2011, I presented at the CalSAE Elevate 2011 conference. My talk was titled: Critical Skills Learning Professionals Need now and was based on a blog post I wrote on the Mindflash Blog.

CalSAE ELEVATE 2011- 03-28-11-130

http://www.flickr.com/photos/calsae/5608598692/

ASTD Sacramento Chapter
In May 2011, I spoke at the ASTD Sacramento Chapter meeting about how trainers can use Twitter in their training programs.

Enterprise Learning! Conference and Expo 2011
I am scheduled to speak at ELCE in September 2011. My topic is: Leadership Development in the Cloud: Designing a Leadership Development Program in a 2.0 World.