Tuesday, July 28, 2015

How Training Can Improve Customer Success

This post originally appeared on the Bluenose Blog.

All good things come from product adoption. The more end users use your product, the higher the likelihood that they’ll renew, the better chances there are for upsells and cross-sells, and – importantly – they’ll be solving business problems at a faster pace. Training is an area that can often be underserved by Customer Success but it is critical to driving adoption.

In this post I discuss how to make sure customer training is as successful as possible with specific actions to take.

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Tuesday, July 14, 2015

Millennials do not learn differently, contrary to popular belief

This post originally appeared on Employee Benefits News.

Much has been written about how millennials learn differently, suggesting companies should change the way they manage and train this digital generation. While it’s true millennials have grown up without ever having used a pay phone or typewriter, read a newspaper or waited for a scheduled TV program, does this mean they learn differently?

It does not.

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