This post originally appeared on the Bluenose Blog.
All good things come from product adoption. The more end users use your
product, the higher the likelihood that they’ll renew, the better
chances there are for upsells and cross-sells, and – importantly –
they’ll be solving business problems at a faster pace. Training is an
area that can often be underserved by Customer Success but it is critical to driving adoption.
In this post I discuss how to make sure customer training is as successful as possible with specific actions to take.
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