Monday, March 30, 2015

SD Times Blog: Keep Training Content Current with Speed of Software Releases

On March 23, 2015, I published a guest post on Software Development Times to discussion ways that software companies can keep customer training content up-to-date with the speed of release cycles. This is a huge challenge in enterprise software training. As fast as software is updated, training content can quickly become outdated. This article address several strategies that instructional designers at enterprise software companies can take to keep content current.

It will not be easy. But there are specific things one can do to make it a little easier.

[Read Full Post at SD Times]

Tuesday, March 10, 2015

Guest Blog: The 5 Key Metrics that Link Training to Customer Success

This blog post originally appeared on the Gainsight blog.

Developing and delivering training is hard, and it is easy to accept that training is not worth the effort. To the customer’s detriment to be sure. The problem is a lack of focus on training analytics that shows evidence the investment made in training will result in outcomes that make training worth the effort. If only training professionals had a clear list of metrics that can be used to evaluate training programs.

It turns out, they do.

[Read the Full Post at]