Thursday, April 10, 2014

ServiceRocket Blog: Enterprise Software Training is a Must - Part 4

This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.

Just when we think we have run out of reasons for how to know whether customers need enterprise software training, more pop-up in conversations around the office and during meetings with customers. Recently, we had a conversation with a potential customer who realized how much effort it took to train new hire employees on their products and started thinking their customers might need at least that much help. It seems obvious now, but when you are heads down shipping product updates to customers, these observations are easy to miss.

So we continue this journey to discover all the reasons your customers need training with four more. You know your customers need enterprise software training if…

Wednesday, April 9, 2014

HumanCapitalist Blog: Instructional Design Teams Should Run Scrum to Be Agile

This post was originally published on the HumanCapitalist blog. Included here is the lead and a link to full post.

Agile development is a popular topic — so popular that even learning and development teams are talking about it. Robert Winter of CA Technologies raises this question in his upcoming talk, “Is Agile Compatible with Human Performance Technology (HPT)?” And since I’m an HPT’er at heart, I believe the answer is, “Yes!”

The topic begs the question, “How can I implement agile development methodologies in my learning design team?” This is not an easy question to answer since there are so many ways to implement agile. Scrum is one way. And when you start to learn about Scrum, you realize how applicable it is to developing learning content. Once you learn about Scrum, you will go back to your team and say, “Hey, we gotta do this!”

Monday, April 7, 2014

How Much Should You Be Investing in Employee Development?

According to Bersin by Deloitte, High-Impact Learning Organizations spend about $1,000 per employee on employee development and deliver approximately 20 hours per employee per year on employee development programs.

Do you know how much your company invests in employee learning? I have managed several learning organizations and have had budget responsibility numerous times. In one case, I had a budget that was just a bit higher that the $1,000 and in another case, I had a budget that was close to $400. 

In the case of the $1,000, I led a high-performing learning organization. We had a great team. We made a direct impact on business results. And we were sought out by other in the company. It was great. In the case of the $400 budget, we under-performed, were constantly questioned about why we could not do more (or better) training. And this was in an organization that talked highly about how much it invested in training for its people. It was not a good time.

So I suggest to you this…..if you are in a situation where you are interviewing for a training leadership position, ask this question, “How much do you expect to invest in developing employees?” The hiring manager will likely not have any idea and frankly, if he/she is smart, she will say, “I don’t know, that is why I am hiring this position….so someone can tell us that.”

If you advise them (and do this during the interview process) that they should be investing close to the $1,000 per employee per year figure, and you get anything but a position reaction, consider not taking that job. It might not seem like it at the time, because…hey, you want a job…but in the long run, you know that you cannot be successful if your company is only willing to invest $400 - $600 per employee per year.

If the company has 3,000 employees, they should be investing about $3 million in employee development. Know this number.

Does anyone have any other opinions? What do your experience tell you? Where have I done wrong?

Friday, April 4, 2014

Monktoberfest: Telecommuting and the Importance of Face-to-Face Time

This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.

One of the beautiful things about the Internet and collaborative technologies is the ease with which it empowers people to work from anywhere in the world. It is stress-reducing to think about working from home to avoid a brutal urban commute. It is glamorous to think about working from a distant, beach-side bungalow and changing our lifestyle completely. Dare to dream. But working remotely is not without perils. The phrase, “out-of-sight, out-of-mind” comes to mind.