In my work, I run across this question all the time. Early to mid-stage enterprise software companies start to believe they need training, but they are not sure how to know for sure or what it looks like to get started building a software training department. In fact, I just had this conversation with a potential customer discussing how to know when to get started and whether they need a learning management system (LMS). Of course, I directed them to this series.
Although each enterprise software company is in a different stage of training maturity with unique customer needs, there will be different reasons for developing enterprise software training. This series is designed to address all of those reasons and to answer the following, you know you need to build an enterprise software training function if: