This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.
In my last post, I kicked off this blog series by posing a question, “How do you know if you need to build a training function in your enterprise software business?” The question begs so many others, particularly since every company is at a different level of maturity when it comes to training (more about the levels of training maturity in a future post). Some companies have no enterprise software training at all. Others have no training, but think they do. While others are humming along offering training that customers say helps greatly with adoption.
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