Tuesday, February 18, 2014

ServiceRocket Blog: Enterprise Software Training is a Must – Part 1

This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.

Every enterprise software company gets to the point at which it begins to talk about the need to provide training to its customers. During the pre-internet and cloud software era, training was awful, consisting of voluminous manuals that nobody read, multi-day training sessions that no manager wanted to let his/her people attend, and computers that had never-ending compatibility problems that led to hours and hours of wasted time in these expensive and time consuming training courses. Thankfully, this straining experience could not and did not last.

No comments :

Post a Comment