This post was originally published on the Daily Mindflash blog. Included here is the lead and a link to full post.
Much of my training career has been about designing and delivering training on new software implementations. These software implementations included financial software, CRMs, and many internally developed tools designed to help people do their jobs in organizations. Most of what I did was teach people how to use the tool. You know, click here, enter data there, save that before you move on to the next task. Particularly in new software implementations, I mostly taught the mechanics of using the tool and not so much about how to do the job.
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