Wednesday, October 23, 2013

Rackspace Founder Calls 'Fanatical Support' Billion Dollar Phrase

One of the keynote speakers at #TSW13 was Graham Weston, the Chairman and Co-Founder of Rackspace. He made a powerful point demonstrating the vital importance of customer focus. One of Rackspaces values is Fanatical Support. Weston calls Fanatic Support a billion dollar phrase. 

He credits that phrase with Rackspaces success. 

Furthermore, Graham, stated proudly that Fanatical Support came from people on the front lines in support and not from the marketing department.

It goes to show the power of customer focus.

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