Thursday, October 31, 2013

Are You Willing to Bet Your Future on Achieving Outcomes for Your Stakeholders?

I know it is the HPT’er in me, but the new book, B4B: How Technology and Big Data Are Reinventing the Customer-Supplier Relationship, which was launched at the Technology Services World conference, scratched me right where I itch.

In one of the keynote addresses, co-author J.B. Wood made the point that technology services companies better be ready to bank their entire company’s future on achieve outcomes for their customers (rather than selling a technology solution).
This is what human performance technology (HPT) is all about…achieving improved performance (outcomes) for stakeholders no matter what the intervention (solution) is. Learning and development professionals should think hard about this, and ask yourselves this question:

Are you willing to bank your professional future on achieve outcomes for you stakeholders?

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