This post was originally published on the HumanCapitalist blog. Included here is the lead and a link to full post.
As a lot of HR higher-ups hopefully know — but many others still don’t — nearly 80% of learning in organizations happens informally, not formally. Yet most organizations fail to get a handle on all of that knowledge-sharing and learning, despite having an array of cool new tools and apps at their fingertips today for knowledge management, performance support and enterprise social networking.
The challenge isn’t the technology; in my opinion, the real problem in ramping up informal learning is a lack of purposeful design.
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