This post was originally published on the ServiceRocket blog. Included here is the lead and a link to full post.
As most of us have experienced, traditional learning begins with attending a class and watching a lecture, followed by an assignment of some kind related to the topic covered. With modern learning technologies, the lecture could be a webinar, a pre-recorded video, or even an eLearning course. But the principle and order remain: 1) learn concept; 2) apply concept. Even in a flipped classroom model, the process is lecture first, activity second.
The assumption of a traditional learning model is that people need to learn the material from an expert before they can apply. “Practice what you’ve learned.” Understandable. But if it is true that we learn from experience, why don’t we start with the activity?