Saturday, April 20, 2013

What Every Manager Can Learn from a Trainer

This post originally appeared on the Cornerstone Blog. Included here is the lead and a link to the entire post.

I have yet to come across a manager who at some point hasn't complained about subpar performance on his or her team. The common refrain I hear: "No matter what I do, I can't seem to get through." 

I've also had many conversations over the years with managers who get frustrated about what to do -- but tend to fumble around. I've found a common theme there as well: Managers typically just want to tell the under-performers what to do and then expect them to follow through. More strikingly, they rarely, if ever, ask the employee to suggest a solution to the problem. 

Here's where legions of line managers at companies of every size can significantly improve their abilities as team leaders and coaches: take a lesson from the folks in business who know how to teach and train -- professional trainers. Here are a few insights that every manager can learn from a training pro. (And I'm not just saying that because I am one.)

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