Wednesday, April 25, 2012

How to Empower Employees by Delegating Responsibility and Freedom

Managers often talk about “empowering” employees. Books are written about it. Studies show it improves productivity, quality, employee satisfaction, and customer service. We all know it’s important, but the fact of the matter is that most of the time, when managers try to empower their employees, they miss out on a crucial component....

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Wednesday, April 18, 2012

Three Ways to Promote Continuous Learning

Last week I participated in an all-employee meeting during which I shared our philosophy about creating a culture of continuous learning. I was frank when I told everyone that the “training department” will not be able to provide everything people need to be great at their jobs and that each one of us need to make a commitment to our own development......

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Thursday, April 12, 2012

Five Reasons I’m Sending My Entire Team to Our Industry’s Biggest Conference

It isn’t often that an industry conference comes along at just a time when an organization can send its entire team. But this year, the stars aligned, and we were fortunate enough to be able to send our entire learning and development team to Denver for the ASTD International Conference and Expo.
Now, it’s certainly an expensive proposition to send people off for these kinds of conferences. And, yes, there’s a chance our team will focus more on having fun than on working. But that’s OK, because I know the benefits of the trip outweigh the costs. This year’s conference includes a keynote speech from Jim Collins and several other talks on innovative ideas. Add to that the additional insight recorded through the back-channel on Twitter and the opportunities to network with industry pros, and it’s suddenly an easy decision. In fact, I’ve got five main reasons I’ve decided to send my entire tea mto our industry’s biggest conference:

Wednesday, April 4, 2012

How Can the Mortgage Industry Regain Credibility? For Starters, a Rethink of Training and Learning

While the economy and the stock markets have crawled back to life, the sectors that drove the economy into the worst recession in decades —  mortgage and banking — are still grappling with a tough issue in the aftermath: How to restore the public credibility and trust that the revelations of financial crisis utterly destroyed.

That’s a big problem to chew on in a single blog post, but as someone who works at Allonhill, a mortgage risk management and loan due diligence firm, I’ve got a close-up view of the problem. And since my job is to help people in the mortgage business to learn to succeed at their jobs, I think a big part of the answer revolves around rethinking how banks and lending institutions train — and re-train — their employees and how they enforce that learning.