Training professionals often make two mistakes without ever realizing it. By simply acknowledging them, we can begin to improve performance quickly and easily — and without any new training programs.
The first mistake is that most trainers typically operate in reactive mode. If the VP of operations says his managers need to learn how to run meetings, we go out and find, or design, a training solution that can get the managers up to speed. We’re given a request and we try to fulfill it.